All orders with delivery within Australia, New Zealand and in North America are shipped from Brisbane.
Domestic Shipping Time frame - 3-5 working days from dispatch.
International Shipping Timeframes - Australia Post estimates international shipping can be between 5 – 10 business days. Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.
International orders: We are currently offering international shipping to New Zealand. International Shipping starts at $10. Shipping rate will be calculated at the checkout page.
No GST is charged on international orders (orders with a delivery address outside Australia).
Stovetop Chai Returns and Exchanges Policy:
We want you to be completely satisfied with your Stovetop Chai purchase. If you are unhappy with your purchase, then upon presentation of your product with proof of purchase, you are welcome to return the item to us within 14 days of purchase, provided the product is in its original saleable condition. In the event that your product is faulty, does not match its description then a refund will be made in its original payment method will be awarded. There is no refund or exchange on sale/clearance items.
How do I return and/or exchange something?
Online purchases can be returned via post. If returning via post, please package the item securely. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will not be refunded along with the purchase price. When the item has been returned to us, we will arrange for the purchase price to be refunded into your account.